Customer Service

Shipping & Delivery
Most orders are shipped within 2 business days once payment has cleared. Larger orders (>100 vents) have a 2 week lead time. You can track all orders from your account whether your items are shipped FedEx, Speedy, or truck freight.
Returns & Replacements

Items in ”like new” condition may be returned at your expense for a refund minus a 15% restocking fee within 60 days of purchase. To ensure that your account is properly credited, an RMA (Returned Merchandise Authorization) must be obtained and clearly marked on any returned packages using the following format: RMA #NUMBER.

Boss Ventilation will not accept any returns without an RMA number. To obtain an RMA number, simply login to your account here at the store and request one. Clear instructions telling you exactly what you need to do will then be emailed. The customer is responsible for return shipping costs.

If any items are not returned in ”like new” condition, Boss Ventilation reserves the right to charge a 75% restocking and refurbishing fee. Once we have received your return and determined its condition, you will be credited the original amount minus shipping and restocking/refurbishing costs.

Warranty

Boss Ventilation LLC warrants grain bin vents we sell against defects in materials for a period of one (1) year from the date of the purchase by the original user. This warranty applies only to the original user. Further warranties, if provided by a distributor for Boss Ventilation LLC products may be passed on to the original user and shall constitute the sole warranty on such terms. In no event shall the term of such pass through warranties exceed one (1) year. Boss Ventilation LLC, at its sole option, shall repair or replace this product during the warranty period provided that the proper return procedures are followed.

Boss Ventilation LLC is not responsible for any incidental or consequential damages resulting from the breach of any express or implied warranty, including any implied warranties of fitness for a particular purpose or use. This warranty in lieu of all other warranties, express or implied; Boss Ventilation LLC does not assume or authorize assumption for Boss Ventilation LLC of any other warranty express or implied.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty shall not apply to the extent that a provision may be prohibited by a federal, state, or local law that cannot be preempted. This warranty gives you specific legal rights, and you may have other rights, which vary from state to state.

To request warranty service on a grain bin vent you purchased from us within the past 1 year, simply login to your account and request an RMA number. You don’t need to keep any warranty information on file as your account will have an order history with dates. Once you request warranty service, we will send you exact instructions on how to proceed.

Payment, Pricing & Promotions

All purchases are subject to approval. If you are paying by check at pickup, we reserve the right to take all necessary actions to obtain payment in the event your check payment does not clear within 2 weeks.

Pricing and promotions are subject to change without notice. Boss Ventilation will make a best effort to match a competitors price, but makes no claims that we’ll beat them every time.

Viewing Orders
You can view your past orders using your store account. You can also track any order and request a return authorization right from your account.
Updating Account Information
You can update your account information at any time simply be logging in and making changes. You can also ask us to delete your account and we’ll promptly do so. If you need a change made to your account and can’t log in, we’ll be happy to help with that as well. Plus, if you forget your password, our team would be more than happy to reset it for you.

Brochure?

We'll send you free copies of the brochure for your own enlightenment....or perhaps you know someone who may be interested in quality stuff?
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